Shipping policy

📦 Processing & Dispatch

• Orders are usually processed and dispatched within 2 business days.
• Warehouse operates Monday–Friday (business hours only).

⏱️ Delivery Time

• Domestic shipping: حوالي 2–7 days
• International shipping: حوالي 4–22 days (depends on courier & location)
• Another page mentions:
  • Standard: 7–15 business days
  • Express: 3–7 business days

👉 Delivery times are estimates, not guaranteed.

🌍 Shipping Coverage

• Aura Mart ships worldwide to most countries.

📍 Address & Delivery Rules

• You can change your address only before dispatch.
• They can ship to P.O. boxes (postal service only).
• If an item is out of stock, they may delay shipment until it’s available.

📲 Tracking

• After shipping, you’ll receive a tracking link via email.

⚠️ Delays & Responsibility

• Aura Mart is not responsible for delays caused by:
  • Couriers
  • Customs
  • External issues (weather, etc.)

💰 Duties & Taxes

• Import duties/taxes may apply depending on your country.
• If you refuse to pay:
  • Package is returned
  • You get refund minus shipping costs

📦 Damaged / Lost Packages

• If damaged → contact support immediately
• Refund/replacement happens after courier investigation

❌ Cancellations

• You can cancel before dispatch only
• After shipping → must follow return policy

⚠️ Key Things to Know

• Shipping time can be long (especially international)
• No guarantee on delivery dates
• Customer may pay customs fees
• Shipping fees are non-refundable